We’re Upgrading For Good
Kuda is moving into a better future and you’re coming with us.
Over the past year and particularly in recent weeks, we’ve had to deal with third-party downtimes that have made it difficult for us to give you great service consistently.
As Kuda customers ourselves, we know how inconvenient it is not to be able to use your money whenever you want to so we’re grateful that you’ve stuck with us through the toughest moments.
But being grateful and hoping for better days just isn’t enough anymore.
For you, we can do a lot better than gratitude and promises.
‘Better’ begins soon.
Upgrading For Good
Soon after we launched Kuda Beta in August 2019, we started making plans to build an independent system that would give us complete control over our services.
This weekend, we’re wrapping up months of work on that system in preparation for a massive upgrade next week.
Kuda is moving into a better future and you’re coming with us.
What does this upgrade mean for you?
1. You will notice a clear improvement in the consistency of our services. Notorious app glitches like account balance errors and unrecorded transactions will be fixed for good.
2. Your existing Kuda Card, if you have one, will be deactivated as soon as the upgrade is complete.
We will make the switch to MasterCard as fast as we can but you will have to use Cardless Withdrawal, Web Payment and your free transfers until we deliver your new Kuda Naira MasterCard.
We will do our best to make the upgrade as free of stress as possible and we apologise for any inconvenience it may cause you. Please, bear with us as we make the jump to much better services.
We’ll keep you updated about the upgrade schedule but if you have any questions now or later, please text us on the app or send a message to help@kudabank.com and we’ll be in touch.
Payments From Abroad
With the new Kuda update released on Google Play and the App Store this week, our deep integration with Payoneer is complete.
Bringing you up to speed quickly, Payoneer is a global platform for receiving business-related payments from companies and over 2,000 marketplaces, networks and business platforms in the US, the UK, the EU (European Union) and Japan.
With this integration, you can:
1. Create a Payoneer account or connect your existing Payoneer account on Kuda.
2. Receive payments from companies and marketplaces abroad with your Kuda account.
3. See your Payoneer account details and balance(s) on Kuda.
4. Send money from your Payoneer account to your Kuda account instantly.
To start using Payoneer on Kuda now, open Kuda and tap More at the bottom of your Kuda dashboard, tap Linked Accounts then tap Payoneer.
The app will prompt you to create a new Payoneer account or connect your existing Payoneer account to your Kuda account.
You can learn more about how Payoneer works on Kuda here.
Do We Give Loans?
Yes, we give loans.
The new Kuda update has unlocked Kuda Overdrafts, a feature that will give you access to an overdraft of up to 150,000 naira automatically if you use Kuda frequently as your main bank account.
Overdrafts are currently available to a small group of people but we will roll them out to everyone who is eligible in the coming weeks.
More details about Kuda Overdrafts are here.
Please, look out for important messages about the upgrade and new cards.
Take care. 💜
